Refund policy

Return Window: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Item Condition: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return: To start a return, please do so on the website or contact us at hello@ardnkem.com. Please note that returns will need to be sent to our designated return address. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues: Please inspect your order upon reception and contact us immediately at hello@ardnkem.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items: Certain types of items cannot be returned.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since your approval, please contact us at hello@ardnkem.com.