Shipping policy

Welcome to Ardnkem. We are dedicated to delivering premium-quality luxury items with exceptional service and reliable worldwide shipping. Every order is carefully inspected and securely packaged to ensure it reaches you in perfect condition.

Pre-Order Schedule & Dispatch

Pre-order Opens: Wednesday, August 26.
Shipping Starts: Shipping commences by October 30. If anything changes with that date, you'll hear it from us before the date.
Pre-orders are dispatched from our New York hubs within 4 to 6 weeks. Tracking details are provided via email upon shipment.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

Worldwide Shipping

Ardnkem proudly ships to customers in the United States and Canada. We partner with trusted international carriers to ensure safe and timely delivery. Transit generally takes 3 to 7 business days after dispatch.

Shipping Costs

Shipping charges are calculated automatically at checkout based on your shipping destination and the size of your order.
From time to time, Ardnkem may offer free shipping promotions on selected products or minimum order values.

Order Tracking

As soon as your order is dispatched, you will receive an email containing your direct tracking link, allowing you to monitor your shipment in real-time.

Customs & Import Duties

International orders are shipped DDU and may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. Any local import duties, taxes, or customs fees are the customer's responsibility.

Delays & Incorrect Shipping Information

While we strive to deliver every order on time, occasional delays caused by customs inspections, severe weather, or courier services may occur.
Please ensure that your shipping address is complete and accurate before placing your order. Ardnkem is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address details.

Damaged or Lost Orders

If your package arrives damaged or is lost during transit, please contact our support team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact the Ardnkem Customer Support Team at hello@ardnkem.com. We are always happy to assist you and ensure you have the best shopping experience possible.